Shipping and Returns
Shipping methods and delivery times
Tsunami delivers orders within the European Union and the United States. For other countries, please inquire. Delivery times are 24 to 48 business hours for mainland Spain and 48 to 72 business hours for the Balearic Islands. Orders within the European Union take 3 to 4 business days, and those to the United States take 7 to 8 business days.
Please note that shipments and deliveries are not made on Saturdays, Sundays or public holidays.
To calculate delivery time, please note that orders placed after 2:00 PM will begin processing the following day. Orders placed on Saturdays and Sundays will be processed and shipped on Monday.
During promotional periods or sales, delivery times may exceptionally be affected.
We offer free shipping for orders with delivery addresses in Spain, France, and Portugal. For orders to the rest of Europe, the cost will be €15, and for orders outside of Europe, the shipping cost will be €40.
Additional customs duties for shipments outside the EEC will be the responsibility of the buyer.
Orders will be shipped directly from Tsunami through their logistics operators.
If there is no one available to receive the package at the indicated delivery address, a notice will be left with a telephone number that you should call to confirm what time the merchandise can be delivered.
If you do not receive your purchase within the estimated delivery time, please contact Customer Service at www.tsunamiskiwear.com. You can email us at pedidosonline@tsunamiskiwear.com or call us at +34934091020. Once we receive your notification, we will take the necessary steps to investigate why you have not received your order within the agreed timeframe.
Returns
You can request a refund by accessing the " Returns " section. in " My account ".
You may return the merchandise to us provided you communicate your intention within ten days of receiving the order, provided it has not been used and its packaging remains in optimal condition.
Return shipping costs are covered by Tsunami, provided the return is made within the first 10 business days. Upon receiving the returned merchandise at Tsunami, you will be refunded using the same payment method used for the original order.
For size or model exchanges you have 30 calendar days, you must return the original garment and request the exchange from us; however, To give you complete peace of mind while shopping, we've extended the return period for purchases made during this holiday season. You now have until January 15th to exchange items for a different size or style.
If it's just a size exchange, once we receive the original garment, we'll send you the correct size. If it's an exchange for a different style at a different price, we'll refund the original item, and you'll need to purchase the desired style again.
If you have any questions, please feel free to call us at +34 934 091 020 or email us at pedidosonline@tsu namiskiwear.com .”