Shipping methods and delivery times
Tsunami delivers orders in the European Union, United States and consult for other countries. The delivery time is 24 to 48 hours on business days for Spain, 3 to 4 business days from the date of the order’s reception for European Union and 7-8 days for the United States.
We offer free shipping for orders with delivery address in Spain, France and Portugal. For orders from the rest of Europe the shipping cost is of € 15, and for orders outside Europe the shipping cost is of € 40.
The additional tariffs’ expenses for shipments outside the EEC, will be borne by the buyer.
Orders will be sent directly from Tsunami through its logistics operators.
In the case of not having a responsible for the reception of the package at the indicated delivery address, a notice will be left with a telephone number to call in order to confirm at what time they can deliver the package.
If you do not receive your purchase in the estimated time, you should contact the Customer Service Department of www.tsunamiskiwear.com. You can write us to email@example.com or call 934091020. From the moment we receive your notification we will take the necessary steps to find out why you have not received it in the agreed time.
If you find any defective product in the received order, you should contact firstname.lastname@example.org or call 934091020
You can return the goods to us provided that you communicate your intention within ten days after receiving the order and as long as you keep the packaging in optimum conditions. To do this you must contact us at email@example.com, call 934091020 or you can also use our contact section.
Whenever the return responds to defects of the product, Tsunami assumes the shipping costs caused by the return. You can replace it or replace it with other items.
If the reasons for return are unrelated to Tsunami, that is, if the goods are in perfect conditions but you still want to return them, you must send the product in its original packaging and in perfect conditions. The expenses incurred in the return, will also be borne by Tsunami as long as it is during the first 10 business days. Upon receiving the goods in Tsunami, the payment will be done in the same card with which it was made.
If you wish to make a model or size change, you have 30 days and you must return the original garment and ask for the change by calling 93 409 10 20, or sending an email to firstname.lastname@example.org
If it is only a size change, when we receive the original garment, we will send the appropriate size again. If it were a change of model with another different price, we will make a return of the first one and you will have to buy again the desired model from the online store.
If you have questions, do not hesitate to call us or send us an email.